Capital.com is one of the best discoveries so far. What a great forex broker! A few drawbacks are merely operational such as the fact that they do not integrate MT4 nor MT5. You do have other options though.
- About Capital.com
- Opening an Account
- How Long Does the Account Creation Process Take?
- What’s the Minimum Deposit?
- Identity and Verification
- Can Capital.com Be Trusted?
- Research and Assistance
- Demo Accounts
- Desktop Experience
- Mobile Experience
- Investment Options
- Commissions and Fees
- Deposits & Withdrawals
- Customer Support
Capital.com is one of the world’s leading forex and CFD brokers that specializes in providing traders with a vast range of investment and trading options.
With more than 2,000 tradable assets, the site caters to traders of all types, and you’ll find yourself inundated with choice when it comes to selecting what you’d like to trade.
Their trading platform is also state-of-the-art, and it uses advanced AI technology to streamline the entire trading process.
In this Capital.com review, I’m going to give you a fully comprehensive look into what the trading platform is all about and what you can expect when using it for yourself.
Capital.com review was last updated in May 2020. Author – Jonathan Mann.
Capital.com was launched in 2016, so it’s still a relatively new company.
However, despite this, they’ve been quick to leave their mark on the industry, and this Minsk-based company operates mainly in Cyprus and the UK, where regulation is strict.
This, I feel, is a major plus point, as it proves the company operates legitimately.
Despite their relatively short time in the industry, Capital.com has already grown to become one of the world’s leading trading platforms.
They have hundreds of thousands of active traders, and facilitate billions of dollars worth of trades every single week.back to menu ↑
Opening an Account
Opening an account at Capital.com is incredibly easy and they pride themselves on an average sign-up process of just three minutes.
When I was putting this review together, I opened an account for myself and found their three-minute estimate to be pretty accurate.
Other major trading platforms seem to make things unnecessarily complex and I was pleased to find that wasn’t the case at Capital.com.
There are four account types you can open, which I’ll talk about below.
Standard Account: The Standard Account is the account that the vast majority of new traders will be opening.
It comes with a leverage of up to 30:1, and includes advanced charts, a wide variety of markets and negative balance protection.
Plus Account: The Plus Account offers all of the same benefits as the Standard Account, including leverage of up to 30:1.
The main difference here is that the minimum deposit is higher – I’ll talk more about this shortly in this Capital.com review.
You also get a dedicated platform walkthrough, custom analytics and a dedicated account manager.
Premier Account: The Premier Account offers even more benefits, including exclusive webinars and invitations to premier events.
The leverage is still up to 30:1, although again, the minimum deposit is greater.
You also get better customer support if you open a Premier Account.
Professional Account: This can have leverage of up to 500:1.
However, it’s pretty hard to open; you’ll need to have a portfolio of more than $500,000, have a verified history of placing large trades, and/or have worked in a professional position relating to trading.
When you’re starting the process of opening an account, you’ll need to first choose which of the accounts you’d like to open.
Once you’ve selected your preferred choice, you’ll be prompted to enter some personal bits of information.
This includes things like your full name, your address, date of birth and email address.
You may also be asked to provide your phone number for verification purposes.back to menu ↑
How Long Does the Account Creation Process Take?
Capital.com’s account creation process takes no more than just a few minutes.
You simply need to enter your personal details and sign a waiver, and your account will be all set – although there is an identification process you’ll need to undergo, which I’ll talk about later.back to menu ↑
What’s the Minimum Deposit?
The minimum deposit depends on which account type you open at Capital.com.
If you open a Standard Account, the minimum deposit is up to $3,000.
To open a Plus Account ,you’ll need to deposit at least $3,000 and to open a Premier Account, you’ll need to deposit a minimum of $10,000 or currency equivalent.back to menu ↑
Identity and Verification
Capital.com requires everyone – regardless of which account type they’re opening – to verify their identity.
This is a legal requirement to ensure you’re old enough, and to make sure that the company is complying with anti-money-laundering requirements.
You’ll need to verify your name and address. Acceptable documents include passports and driving licenses, along with utility bills, phone bills, tax returns and PAYE pay slips.back to menu ↑
Can Capital.com Be Trusted?
I firmly believe you can trust Capital.com.
They hold a couple of different trading licenses – one from the Cyprus Securities and Exchange Commission (CySEC) in Cyprus, and another from the Financial Conduct Authority (FCA) in the UK.
The latter of these licenses is notable; the FCA is notoriously strict with which companies they give regulatory approval to, and the fact that Capital.com have been able to receive a license from them is a major plus point in my opinion.
The site also uses state-of-the-art encryption technology to ensure that your personal/sensitive information is secure at all times.
In fact, even the stringent verification process for new users shows me that they take their regulatory responsibilities seriously.
Of course, like every trading platform, there are a few who have had negative experiences, but I have absolutely no issues in recommending Capital.com.
They operate fairly, offer a huge range of markets and investment options and ring fence customer funds, so that your money is protected in case of insolvency.back to menu ↑
Research and Assistance
One of the things I was really impressed to find was that Capital.com have created their very own educational app.
It’s called “Investmate” and it’s available to users on iOS and Android devices.
It’s meant to serve as an all-in-one app to learn about finance and it contains a rich variety of free courses, tools and lessons to help bring you up to speed with forex and trading in general.
There’s also extensive CFD trading training.
Capital.com also put on webinars for their clients.
However, I should point out that not all their webinars are made available to everyone.
For example, those holding a Premier Account will be able to access all webinars, while those operating under a Standard Account will find fewer options.
Finally, there’s some “learn to trade” guides and courses to study, should you want to advance your knowledge a little further.
Much of the information contained inside these guides is the same as what you’ll find in the Investmate app, but it’s nice to be able to view it all without needing to download an app to your mobile device.back to menu ↑
If you open any of Capital.com’s real money accounts, you’ll automatically have a demo account opened for you too.
This allows you to make trades with “demo” money.
It’s useful for helping you get to grips with the website and how it all works.
It’s also possible to open a demo account standalone, although there aren’t quite as many functionalities as if you were already a real money customer.back to menu ↑
Capital.com offers two main trading platforms, and below I’m going to take a look at the desktop platform, and what it has to offer.
Capital.com have developed a proprietary web-based trading platform which offers more than 75 different technical indicators.
It also comes complete with multiple trading chart types, and there’s advanced drawing tools if you’re looking to carry out advanced in-depth financial market analysis.
In my experience, Capital.com’s Web Trading Platform is extremely easy-to-use and easy-to-navigate.
I think I’d go as far as saying it’s one of the best-looking interfaces I’ve seen at an online trading platform.
I particularly like how they provide detailed documentation on how to actually use their trading platform too.
This is probably also a good time to mention that Capital.com’s trading platform is the world’s first to use AI-driven technology.
This is designed to make your trading experience as hassle-free and easy as possible, and can help more advanced traders make split-second decisions at the push of a button.back to menu ↑
Their second trading platform is delivered in the form of a mobile app, and I was super impressed with it and the way it works. In fact, it’s won a number of awards!
The app is available to download free of charge on all iOS and Android devices – although you’ll want to ensure your device is running the latest software update to ensure maximum compatibility with the app.
Like their online trading platform, Capital.com’s mobile app is incredibly well-made, easy-to-use and easy-to-navigate.
I was particularly impressed with the speed of the app.
Everything is updated in real time, and I experienced little lag/freezing while swiping between different charts.
From the mobile app I was able to access all areas of my account. Making deposits and withdrawals is easy, although it did take me a couple of minutes to figure out how to reach the withdrawal page.
It’s much easier to make deposits than withdrawals!
There are also some trading instruments available, and there’s a dedicated news section where you can view the latest news reports from around the world.
I feel that Capital.com’s mobile trading app contains everything you’d need to trade successfully.
The only real difference between the mobile app and the desktop platform is aesthetic; the mobile app has some small changes to make the user experience smoother and more streamlined.
I do want to point out that Capital.com’s mobile trading app is different to their educational app.
This is the only real downside – I’d love to see them combining both.
So, if you’re looking for educational resources, you’ll need to download Investmate separately.back to menu ↑
I was pretty happy with the range of trading and investment opportunities offered at Capital.com, and I think it’s clear they cover all the main bases.
Their investment options should be sufficient for the vast majority of traders, even those who’re looking to trade large volumes.
The biggest investment offering at Capital.com is undoubtedly their forex section, which includes a wide variety of different currency pairs.
This includes major pairs and minor pairs, along with a selection of exotic pairs.
Capital.com also offers its traders the ability to trade various cryptocurrencies.
This includes all the major ones, like Bitcoin, Ethereum and Litecoin, along with some smaller, newer coins.
You’ll find CFD trading available on a number of precious metals – including gold, silver, platinum and palladium.
There are also a few energy CFDs on offer, including US crude oil, Brent crude oil and natural gas.
Interestingly, Capital.com also gives you the opportunity to trade some soft commodities like orange juice, sugar and cocoa.
As I’d expect to see from a leading trading platform, Capital.com also has a number of stock indices.
You will find yourself able to trade CFDs in many of the world’s biggest stock indices.
This includes – at the time of writing – the Dow Jones Index, S&P 500 Index, FTSE 100, Nikkei 225 and Dax 30.
Finally, there are stocks themselves.
You can trade these through CFDs, and I found more than 2,000 stock options to choose from.
This includes some of the world’s largest companies – think along the lines of Alphabet and Amazon.back to menu ↑
Commissions and Fees
Capital.com operates as a commission-free broker, and they do not charge any excessive fees or charges when it comes to opening or closing positions.
If you’re wondering how they manage to make money, Capital.com makes their profit by taking out spreads of each position that you choose to open and close.
For an up-to-date breakdown of any other fees Capital.com may charge (including activity fees) you’ll want to check out the “Fees” page on their website.
This is because the exact fees can vary depending on your location.back to menu ↑
Deposits & Withdrawals
When I was putting this Capital.com review together I wanted to take a close look at the payment methods on offer.
Today, I find that many trading platforms offer a relatively small selection of payment methods.
Thankfully, I found that wasn’t the case at Capital.com.
In fact, they offer one of the largest selections of payment methods I’ve seen at an online trading platform – and below, I’m going to talk about what these methods are, and how long deposits and withdrawals take.
The most common payment methods you’ll find used at Capital.com are debit and credit cards.
They accept all VISA, Maestro and MasterCard cards, and depositing using one of these payment methods is instant.
If you choose to make a withdrawal using debit or credit card, you can expect to see the funds made available in your account within two to three business days.
I found that this is largely bank-dependent though; some traders report waiting up to seven working days for their withdrawals, although I should point out this has nothing to do with Capital.com.
The next payment method offered by Capital.com is bank wire.
However, there are some steep minimum limits for using this option, as you’ll need to deposit/withdraw at least $250 to be able to use this method.
I should also point out that deposits aren’t instant, and you might need to wait up to three working days for the funds to be credited to your account.
Withdrawals typically take five to seven working days.
Along with debit and credit cards and bank wire transactions, Capital.com also offers a number of online EWallets.
These include Sofort, iDeal, Giropay, Multibanco, Przelewy24, QIWI, WebMoney, Worldpay, Trustly, Neteller and Skrill.
Using any of these methods will see your deposits credited to your account instantly, so there’s no waiting around.
Withdrawals are also generally instant, although this can vary depending on which specific payment method you use.
Capital.com don’t charge any fees to make deposits or withdrawals and this applies to all payment methods.
I was pleased to see this, as it’s becoming increasingly common for online trading platforms to tag on fees to deposits.back to menu ↑
If you’ve read any of my other reviews on this site, you’ll know that I’m incredibly hawk-eyed when it comes to customer support.
In my opinion, there’s nothing worse than joining an online trading platform only to find the customer support is lacking.
While I believe it’s pretty unlikely that you’ll run into any major issues while trading at Capital.com, it’s important to know that you can reach the customer support team if the need arises.
Capital.com’s customer support team is available to contact 16 hours a day, 7 days per week.
However, their trading-specific team only works 5 days each week, which is in line with what I’ve found to be the case at virtually all other trading platforms.
The easiest way to get in touch with the customer support team is to use the on-site live chat facility.
This allows you to chat with a customer support agent in real time, ensuring your questions and concerns are dealt with promptly and without delay.
They also offer a toll-free phone number if you prefer to speak with someone over the phone, although from my personal experience the waiting time can be up to 15 minutes.
This isn’t the case with live chat, which is why it’s my preferred method of contact.
You can also choose to send the customer support an email, although don’t expect a response on the same day.
Capital.com’s typical email response time is between 24-48 hours, so unless your question or problem is non-urgent, I wouldn’t recommend using this method.
One thing I should point out is that Capital.com have created a detailed FAQ section.
This aims to answer some of the most common questions users are likely to have, and if you have any issues – whether it be with your account or with using the trading platform itself – I highly recommend you check out the FAQ guide.
It’s accessible through the main “Help” section of the website.
In the future, I’d like to see a search function added so you can search directly for problems. Still, it’s pretty versatile as it is, and I don’t have any major complaints.back to menu ↑
I really like the way in which Capital.com have chosen to lay out their trading platform.
Everything is incredibly user-friendly, easy-to-navigate and easy-to-use and I feel you’ll be hard-pushed to find a site that looks better.
Their mobile app is also incredibly well-made and offers super-fast trading at the touch of a button.
This is something I feel is incredibly important in today’s digital age, and providing you own an iOS or Android device, you’ll have no issues installing the free app.
I also love that they’ve developed a free educational app, called Investmate.
This gives new (and even experienced) traders the ability to learn more about forex and CFD trading, giving an in-depth introduction to how it all works and what you can expect upon opening an account.
My only real complaint with Capital.com is that their two top-tier trading accounts require quite a high minimum deposit.
However, their Standard Account can be funded with as little as $20 (or currency equivalent) which should be sufficient for the vast majority of traders.
- Very Low spreads
- Huge range of trading tools
- One of the largest instruments portfolio
- Reliable forex broker
- Fast account opening
- Good for Pros
- Good for beginners
- Does not support MT4
- Does not support MT5
Details: Capital.com Review
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